shipping & returns

Shipping for orders up to $500 to New Zealand, Australia, USA, Canada and Europe are free! It is important to choose the correct currency for the country you live; otherwise we have to add extra shipping costs to your order. For orders over $500 we will email you the shipping costs.

 

-        We ship with NZ Post (uninsured) within New Zealand and with NZ (tracked) International Economy to Australia, USA, Canada or Europe.

-        If you want a specific kind of shipping (for example tracked within NZ or International Air) please simply inform us during your order process.

-        International orders can take 10 – 30 days for delivery depending on your location.

-        We are not responsible for any Customs Fees imposed on orders received from New Zealand.

-        Your order will be composed within 24 hours of payment being received.

-        We ship orders out on Mondays, Wednesdays and Fridays.


-      Returns will be accepted only if we have sent you a wrong item or an item is damaged.

-      Please contact us within 3 working days about the error.

-      Patterns, PDF-Patterns and Embroidery Designs can not be returned due to copyright issues; personalized items can not be returned at all.

For questions about shipping and returns please email us at shop@lucyandlulu.info.


We happily sell our downloadable Embroidery Designs and PDF-patterns worldwide!


Standard Shipping (uninsured)

Calculation Total price
to NZD 500.00 NZD 3.50
from NZD 500.01 to NZD 750.00 NZD 75.00
from NZD 1,000.01 to NZD 2,500.00 NZD 150.00
from NZD 2,500.00 - No Shipping -

ParcelPost Tracked (insured)

Calculation Total price
to NZD 500.00 NZD 10.00
from NZD 500.00 - No Shipping -

Downloadable Products

Calculation Total price
to 2500.00 NZD 0.00
from 2500.00 - No Shipping -

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